The Windows 11 September 26 update, also known as the Moment 4 update (KB5030310), has been causing numerous issues for users. These issues include sluggish performance in Windows Copilot, Virtual Desktop, File Explorer, and more. In addition to these problems, the update has also been found to have compatibility issues with AMD drivers.
Imagine being in the middle of playing your favorite game, adjusting your GPU settings using AMD software to enhance your gameplay experience, and suddenly your PC crashes. This unfortunate scenario became a reality for many users after installing the Windows 11 update. However, it wasn’t just a one-time problem related to GPU settings.
Several users have reported experiencing in-game freezes that disrupt gameplay and produce disturbing sounds, which can be particularly jarring when using headphones. Some users have also encountered unfamiliar messages stating, “Default performance tuning settings have been restored due to an unexpected system failure.” This notification is quite unsettling for PC gamers or individuals who heavily rely on GPU-optimized tasks.
These issues have been associated with a bug in the KB5030310 update and the new AMD Drivers Software version 23.9.3. This bug causes performance profile settings to revert to default every time the system restarts.
The problem is perplexing, especially for users who are confident in the stability of their settings. Some users have even noticed that the update overwrites settings recommended by the graphics card manufacturer itself.
In a Feedback Hub post, one user expressed their frustration after attempting various solutions to resolve the issue, but to no avail. These attempts included using software like DDU in safe mode to remove drivers, uninstalling AMD Chipset Drivers, as well as applications like Ryzen Master, Afterburner, and Riva Tunner. Users also tried reinstalling drivers while disconnected from the internet to prevent Windows interference and even resetting the BIOS to its default state. Unfortunately, none of these steps resolved the problem, and the Adrenaline settings continued to default after each system restart.
One user’s experience captures the collective frustration faced by many. After updating to the latest drivers, everything appeared to be working fine. However, upon the next reboot, the custom tuning profile changed unexpectedly. Despite multiple attempts to rectify the issue by reinstalling older drivers, executing SFC/DISM commands, and uninstalling the Windows update, the problem persisted. The only successful solution was to revert to a system restore point from a few days earlier. However, as feared, the problem resurfaced with another Windows update, prompting the user to consider a complete reinstall of Windows 11.
If you’re experiencing profile resetting issues after the Windows 11 September 26 update, it’s worth trying to disable Windows Copilot. One user on the AMD community forum suggested this workaround, as it appears that Windows Copilot interferes with AMD software. They recommend using ViveTool, a command line interface, to disable Windows Copilot. Simply run the following command in the terminal:
./vivetool /disable /id:44774629,44776738,44850061,42105254,41655236
As Windows continues to release updates, it is hoped that these incidents serve as learning opportunities to ensure a smoother and more predictable user experience in the future.