Frequently Asked Questions (FAQs)

I’ve purchased a product key but I can’t find it anywhere.

Check your email. If it says ‘order processing‘, it means that the key is not available yet and will be processed soon. Usually keys are delivered instantly. Purchased keys are delivered by email. If you are a registered member, you can also check the my account page to find your purchased keys.

What does “Available on Backorder” means?

It means that the product is currently out of stock. You can purchase them, but the delivery would only be made within 1-5 business days. If it passes beyond that, you have the option to request for a refund.

Are the keys legit / genuine?

Of course. We would not be selling them if they are not. If there is something wrong with your key, you can always contact us.

Is there a moneyback guarantee?

We guarantee that our keys work. If we fail to resolve any order issues or to replace any product key that doesn’t work, we will give your money back. Every single dime.

My Key does not work. What do I do?

Report your order to us so that we can investigate further and resolve your issue. Check if you have purchased the right key for the right product. In a rare case, the key must has been delivered to another customer in the past (system error), duplicate entry, or it had been stolen. For your convenience, keys that don’t work are replaced immediately within 24 hours.

Where do I find the manual / installation help?

Most keys are pretty straightforward. If there is anything that’s different about the installation or activation we will make it very clear on the product page. If you still need help you can contact us at anytime.

Which payment options do you accept?

We currently only accepting card payments and online e-wallet payments.

How to contact Qookeys?

We have a dedicated contact page, visit this link. Alternatively, you may reach us via Live Chat located on the lower right corner of every page.

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